User's guide /
IT Support
/General Information
The IT Support package is designed to streamline and enhance the process of handling IT-related issues within the organization. This documentation provides a comprehensive guide for users and administrators to effectively utilize the features offered by the package. The package encompasses functionalities for employees or clients, with two main modules: the IT Support module for sending tickets from clients or employees, and the IT Support Administration module for managing tickets.
This documentation covers the following processes:
This documentation covers the following processes:
![](https://site.obs2go.com/ajax/do_download/it_support/882623375_it_support.png/it_support.png)
IT Support
Creating and sending support tickets.
![](https://site.obs2go.com/ajax/do_download/it_support/888024424_icon.png/icon.png)
IT Support Administration
Receiving and managing tickets.
![](https://site.obs2go.com/ajax/do_download/it_support/531277970_email-13794.png/email-13794.png)
Notifications
Setup email notifications.