Last updated: 2026-03-01 [YYYY-MM-DD]
These Terms of Service ("Terms") govern the use of the OBS2GO cloud enterprise resource planning platform ("Service") provided by OPEN BUSINESS SOLUTIONS EOOD, a company registered in Bulgaria ("Provider", "OBS2GO", "we", "us").
By accessing or using the Service, the customer ("Customer", "you") agrees to be bound by these Terms.
Service
The OBS2GO cloud ERP platform, including all related applications, APIs, and services.
Customer Data
All data uploaded, entered, or generated by the Customer within the Service.
Subscription
The paid access plan that grants the Customer the right to use the Service.
Authorized Users
Employees or representatives of the Customer authorized to access the Service.
OBS2GO provides a cloud-based ERP platform that enables businesses to manage operations including but not limited to:
accounting
logistics
inventory
finance
reporting
operational workflows
The Service is provided via internet access and hosted infrastructure.
OBS2GO may update or improve the Service at any time provided such updates do not materially reduce core functionality.
Customers must create an account to access the Service.
The Customer agrees to:
provide accurate information
maintain confidentiality of login credentials
ensure only authorized users access the system
The Customer is responsible for all activities conducted through its accounts.
OBS2GO may suspend accounts in case of suspected unauthorized use or security risks.
Access to the Service requires an active subscription.
Customers agree to:
pay all applicable subscription fees
maintain valid payment information
comply with billing terms specified in their subscription plan
Subscriptions renew automatically unless cancelled prior to the renewal date.
OBS2GO reserves the right to change pricing with at least 30 days prior notice.
Failure to pay may result in suspension or termination of the Service.
Customers agree not to:
use the Service for unlawful activities
attempt to gain unauthorized access to systems
reverse engineer or copy the software
disrupt the Service or infrastructure
upload malicious code or malware
Violation may result in suspension or termination.
The Customer retains full ownership of all Customer Data stored within the Service.
OBS2GO acts solely as a data processor and processes Customer Data only to provide the Service.
OBS2GO does not claim ownership of Customer Data.
Customers are responsible for ensuring they have legal rights to all data uploaded to the Service.
OBS2GO implements commercially reasonable technical and organizational measures to protect Customer Data, including:
encryption of data in transit (TLS)
secure infrastructure
regular system updates
access controls
monitored hosting environments
While OBS2GO takes reasonable precautions, no system can guarantee absolute security.
OBS2GO performs regular backups of the Service infrastructure.
However, Customers remain responsible for maintaining their own copies of critical data where necessary.
OBS2GO is not liable for loss of data caused by:
user error
third-party integrations
force majeure events
OBS2GO will use commercially reasonable efforts to maintain 99.5% monthly uptime excluding:
scheduled maintenance
emergency maintenance
force majeure events
internet service disruptions outside OBS2GO control
Scheduled maintenance will be communicated in advance whenever possible.
OBS2GO provides technical support through available support channels.
Typical response targets:
| Priority | Response Time |
|---|---|
| Critical system outage | within 4 hours |
| Major issue | within 1 business day |
| General inquiry | within 10 business days |
Support may be provided via email, ticket system, or other support channels.
Customers may export their data from the Service using available export tools.
Upon termination of the subscription:
data will remain available for 30 days
customers may request a full export
After this period, data may be permanently deleted.
All rights, title, and interest in the Service, including software, design, and intellectual property, remain the exclusive property of OBS2GO.
These Terms grant the Customer a limited, non-exclusive, non-transferable license to use the Service during an active subscription.
Customers may not:
copy
distribute
sublicense
modify the software.
The Service may integrate with third-party services.
OBS2GO is not responsible for:
availability of such services
changes made by third-party providers
data handling practices of external systems.
To the maximum extent permitted by law:
OBS2GO shall not be liable for:
indirect damages
loss of profits
loss of business
loss of data
business interruption
Total liability shall not exceed the fees paid by the Customer during the preceding 12 months.
Either party may terminate the subscription:
at the end of the billing period
for material breach of these Terms
OBS2GO may suspend or terminate accounts for:
violation of these Terms
illegal activity
security threats
non-payment
Upon termination of the Service:
Customer data will be retained for 30 days
after which it may be permanently deleted
Customers are responsible for exporting their data before deletion.
OBS2GO processes personal data in accordance with:
EU General Data Protection Regulation (GDPR)
applicable Bulgarian data protection laws
Further details are provided in the Privacy Policy and Data Processing Agreement (DPA).
OBS2GO shall not be liable for failure or delay caused by events beyond reasonable control including:
natural disasters
war
cyber attacks
infrastructure outages
government actions
internet failures
These Terms shall be governed by the laws of the Republic of Bulgaria.
Any disputes shall be subject to the jurisdiction of the courts of Sofia, Bulgaria.
OBS2GO may update these Terms periodically.
Customers will be notified of material changes.
Continued use of the Service after updates constitutes acceptance of the revised Terms.
Provider:
OPEN BUSINESS SOLUTIONS EOOD
Bulgaria
Website:
https://www.obs2go.com
Contact:
[email protected]